2. Contractual basis
2.2 Amendments and additions. Amendments of and additions to the Contractual Basis only apply if agreed by the parties in writing.
3. Products, spare parts and services
4. Price and payment
All prices are exclusive of VAT.
4.2 Payment. The customer shall pay all invoices for products, spare parts or related services at the latest 30 days from dispatch, unless the parties have agreed otherwise in writing.
5. Late payment
5.2 Cancellation. If the customer fails to pay a due invoice for products, spare parts or related services within 14 days from receipt of a written demand for payment from the Company, the Company is entitled, in addition to interest as specified under Clause
5.1, to: (i) cancel the sale of the products, spare parts and/or related services to which the delay relates, (ii) cancel the sale of products, spare parts and/or related services that have not yet been delivered to the customer or demand prepayment for such products, spare parts and/or related services, and/or (iii) avail itself of other remedies for breach of contract.
6. Orders, order confirmations, payment, refunds and the right of cancellation
6.2 Changes to orders. The customer cannot change an order already placed for products, spare parts or related services without the Company’s written acceptance.
6.3 Payment. The Company accepts payment via Dankort/VISADankort/VISA/VISA Electron, Mastercard and JCB. Payment will only be deducted from your account once the order has been dispatched. All amounts are in DKK (Danish kroner) and inclusive of VAT. The Company uses an approved payment server that encrypts all your card information using SSL (Secure Socket Layer) protocol. This means that your information cannot be read by unauthorised parties.
6.4 Refunds. If a refund has been agreed, please forward your bank details, so we can transfer the agreed amount. A 14 day cancellation period applies for goods purchased in our online shop. The cancellation period begins on the day you receive the order. The costs of returns shall be borne by the customer.
You must notify us within 14 days from date of purchase if you wish to cancel your purchase, and the products must be returned within 14 days of the date you notify us. Notification must be sent by e-mail to firstname.lastname@example.org. You must state very clearly that you wish to avail yourself of the cancellation right.
6.5 The condition of the product when you return it. You are only liable for any reduction in the value of the product caused by handling beyond that necessary to determine the nature of the product, its features and the way it works. In other words: you can try the product in the same way you would do in a physical shop. If the product has been tried beyond what is described above, we regard it as a used product, which means that if you cancel the purchase, you will only receive a partial refund of the purchase price, if any, depending on the market value of the product. In order to receive a full refund, treat the product in the same way you would in a physical shop. You are allowed to try the product, but not to start using it.
7.2 Inspection. The customer must inspect all products, spare parts and related services at the time of delivery. If the customer discovers an error or a defect which the customer wishes to invoke, the error or defect must immediately be reported in writing to the Company. If the customer discovers or should have discovered an error or defect and fails to immediately report it in writing to the Company, the customer cannot later invoke such error or defect.
8. Late delivery
2. Exceptions. The company’s warranty does not include defects caused by: (i) ordinary wear and tear, (ii) storage, installation, use or maintenance against the company’s instructions or ordinary practice, (iii) repair or change carried out by others than the company, and (iv) other conditions for which the company has no responsibility.
3. Register a complaint. If the client discovers defects within the period of warranty, which the client wishes to invoke, it must be communicated to the company in writing, immediately. If defects, which the client discovers or should have discovered, are not immediately communicated to the company in writing, it cannot be effectuated at a later time. The client must give the company the requested information about the registered defects.
4. Examination. Within a reasonable period of time after receiving a complaint from the client about defects and examining the claim, the company will inform the client about whether or not the defects are covered by the warranty. After the request, the client must ship defect parts to the company. The client holds the expenses and risks of the parts during transport to the company. The company holds the expenses and risks for return of parts during transport, only if the defects are covered by the warranty.
Instructions for Obtaining Warranty Service for Clayton Power Devices:
To obtain warranty service, contact the store where you have bought the product and provide the following: Sales receipt, Device model number, Device serial number, Brief description of the application and problem, including any error codes displayed on the device.
Obtain an authorization number from the Clayton Power dealer before shipping the device. Carefully pack the device and ship it (freight paid) to the Clayton Power dealer. Note that the device contains lithium batteries and must be shipped as dangerous goods according to UN3480 lithium-ion batteries’ regulations.
10.2 Product liability. The Company incurs product liability in relation to delivered products and spare parts to the extent such liability applies under mandatory legislation. The customer shall indemnify the Company to the extent the Company incurs product liability beyond that imposed by law.
10.3 Indirect loss. Irrespective of anything to the contrary in the Contractual Basis, the Company is not liable to the customer for indirect losses, including loss of production, loss of sales, as well as loss of earnings, time or goodwill.
10.4 Force majeure. Irrespective of anything to the contrary in the Contractual Basis, the Company is not liable to the customer for a failure to comply with the Company’s obligations if the failure is attributable to force majeure. The exemption from liability applies for the duration of the force majeure. Force majeure is defined as all conditions which are beyond the Company’s control and which the Company could not have foreseen at the time the contract was signed.
Examples of force majeure include unusual natural events, war, acts of terrorism, fire, flooding, malicious damage and labour disputes.
11. Rights including intellectual property rights
11.2 Energy savings. Clayton Power retains the right to report energy savings realised by a third party to the Danish Energy Agency (attribution right). The customer cannot assign the aforementioned realised energy savings to other parties.
12.2 Protection. The customer shall not acquire or attempt to acquire knowledge of or access to the Company’s confidential information as described under Clause 12.1 in an improper manner. The customer shall process and store the information securely to avoid any third party unintentionally gaining access to such information.
12.3 Duration. The customer’s obligations as described under 12.1-12.2 apply for the duration of the business relationship between the parties and after its termination without time limits and irrespective of the reason for the termination of the relationship.
12.4 Personal information. To ensure a close collaboration and highest service possible the company collects and registers personal contact information (name, e-mail and phone number) of the relevant employee of the customer.
13. Applicable law and jurisdiction
13.2 Complaints. Any complaints about products purchased from our online shop should be addressed to:
The Danish Competition and Consumer Authority’s Complaints Resolution Centre
Carl Jacobsens Vej 35, DK-2500 Valby
If you are a consumer resident in another EU country, you can state your complaint on the EU Commission’s dispute resolution platform. Platform address:
If you submit a complaint here, always state our e-mail address: email@example.com